Why do citizens have to nag our local governments to find out what's going on even about cleaning up sewage all over their back yards and under their houses? How about if our governments deploy issue tracking systems? Here's an example of how that works.
As previously mentioned, Leon County, Florida, lets anyone Report a Problem or Request a Service through their web page. Then you can find your service request and track a problem using a ticket number.
This is not rocket science. Thousands of businesses have been using such issue tracking systems (also known as trouble ticket systems) for many years. There is off-the-shelf software to implement them. Beyond the obvious advantages to the citizens of being able to tell what's going on with their issues, such systems also greatly aid local governments by